What Happens When You Call 9-1-1
A 9-1-1 Operator will answer the phone and say:
- Pleasant Hill 9-1-1. Do you need Police, Fire or an Ambulance?
- (YOU) Tell the 9-1-1 Operator which department you need.
- Then the 9-1-1 Operator will ask you "Where do you need help"
- (YOU) Tell the 9-1-1 Operator where help is needed.
- Then the 9-1-1 Operator will ask you what your phone number is, Then your name.
- (YOU) Give the 9-1-1 Operator your name and phone number.
- Then the 9-1-1 Operator will ask you what the problem is.
- (YOU) Tell the 9-1-1 Operator what emergency you are reporting.
ADDITIONAL TIPS WHEN TALKING TO A 9-1-1 OPERATOR:
- Stay calm
- Stay on the phone until the dispatcher says to hang up
- Stay safe
Here is some reasons you can call 9-1-1 and some reasons NOT to call 9-1-1.
Call 9-1-1 If:
- There is a crime in progress (happening at the time of the call).
- You are involved in a motor vehicle accident.
- You witness a motor vehicle accident.
- Someone around you needs an ambulance or Emergency Medical Services.
- You smell smoke or see fire.
- You or someone around you has been bitten by an animal.
- There is an emergency that requires immediate assistance from the Police, Fire, or Emergency Medical Services Department.
Do Not Call 9-1-1 If:
If you call 9-1-1 by accident (pocket-dial, dialing 913 area code) Stay on the phone and let the 9-1-1 operator know that it was an accident. If you hang up, the dispatch center still receives the 9-1-1 call. If no one is on the phone, we will call back and/or send an officer to investigate.
- You are reporting a crime that has already occurred. (non-emergency - 816-540-9109)
- You need a phone number.
- You are reporting a non-emergency crime, such as loud music or a dog barking.
- You are reporting a loose dog.
- You are calling as a joke.