What Happens When You Call 9-1-1 

A 9-1-1 Operator will answer the phone and say: 
  • Pleasant Hill 9-1-1. Do you need Police, Fire or an Ambulance? 
  • (YOU) Tell the 9-1-1 Operator which department you need.
  • Then the 9-1-1 Operator will ask you "Where do you need help"
  • (YOU) Tell the 9-1-1 Operator where help is needed.
  • Then the 9-1-1 Operator will ask you what your phone number is, Then your name. 
  • (YOU) Give the 9-1-1 Operator your name and phone number. 
  • Then the 9-1-1 Operator will ask you what the problem is.
  • (YOU) Tell the 9-1-1 Operator what emergency you are reporting. 


  • Stay calm 
  • Stay on the phone until the dispatcher says to hang up 
  • Stay safe 

Here is some reasons you can call 9-1-1 and some reasons NOT to call 9-1-1.

 Call 9-1-1 If: 
  • There is a crime in progress (happening at the time of the call). 
  • You are involved in a motor vehicle accident. 
  • You witness a motor vehicle accident. 
  • Someone around you needs an ambulance or Emergency Medical Services. 
  • You smell smoke or see fire. 
  • You or someone around you has been bitten by an animal. 
  • There is an emergency that requires immediate assistance from the Police, Fire, or Emergency Medical Services Department.

Do Not Call 9-1-1 If: 

  • You are reporting a crime that has already occurred. (non-emergency - 816-540-9109)
  • You need a phone number. 
  • You are reporting a non-emergency crime, such as loud music or a dog barking. 
  • You are reporting a loose dog. 
  • You are calling as a joke.
If you call 9-1-1 by accident (pocket-dial, dialing 913 area code) Stay on the phone and let the 9-1-1 operator know that it was an accident.  If you hang up, the dispatch center still receives the 9-1-1 call. If no one is on the phone, we will call back and/or send an officer to investigate.