Applying for Service
Application for service connection can be completed in person or over the phone. Certain data elements are required in order to establish service.
A utility deposit is required in order to have utilities established and must be paid in full prior to the activation of the account. Utility deposits are applied to any outstanding balance when service is disconnected, and are not transferable. Utility deposits are determined per the City’s fee schedule.
Bills for City utility service (water, wastewater, refuse) shall be mailed to the customer on or before the third day of each month and shall be due on or around 20th day of each month.
Utility bills remaining unpaid after the due date shall be deemed overdue/delinquent except as follows:
- Electronic payments arriving prior to the start of normal business hours on the 21st day of each month.
- Payments placed in the City utility service payment drop box prior to the start of normal business hours on the 21st day of each month.
- Payments arriving in the United States mail delivery on the 21st day of each month.
- Penalty - A penalty of five percent (5%) shall be applied to the unpaid balance of any utility service that is deemed delinquent/overdue.
- Cash in person (please do not mail or leave cash in the drop box).
- Check or Money Order by mail, drop box, or in person.
- You can pay your bill online at www.pleasanthill.com by Visa, Mastercard, or American Express *there is a 3% convenience charge with any credit/debit card transaction.
- You may call a credit/debit card payment into City Hall by Visa, Mastercard, or American Express *there is a 3% convenience charge with any credit/debit card transaction.
- Any payments made via the night drop-box will be checked at 8:00 a.m. each morning. *Payments made after 8:00 a.m. will be credited to next days.
- For future payments you may also pay via ACH draft for free. Forms are available online or in the office. A voided check is required for this payment option.
Contact the City Clerk and apply for a payment arrangement prior to service being disconnected.
- The City Clerk may agree to a payment arrangement to allow additional time to pay the past due balance. The payment arrangement shall allow the customer a period of time to pay the delinquent portion of the customer's utility bill, although the customer's current portion of the utility bill cannot be in excess of thirty (30) days in arrears. The customer is still subject to penalties for payments made after the due date.
- The customer's failure to comply with the provisions of the payment arrangement shall result in an immediate termination of water service without any additional notice of termination and be subject to all penalties and reconnection fees.
Denial of Payment Arrangement
The City Clerk may declare a customer not eligible or not qualified to enter into a payment arrangement agreement if the customer/account holder:
- Has failed to abide by a previous time payment plan
- Is, in the estimate of City staff, preparing to leave the corporate limits of the City
- City staff have reason to question the customer's identity or good faith in requesting to participate in the time payment plan.
- Utility service shall be subject to disconnection without further notice if the bill remains unpaid after the 25th day of each month.
- Disconnection dates are on our around the date 12-15th day of each month.
- Customers are deemed disconnected at the time the City prints the disconnect list on or around the 12th – 15th day of each month, even if the customer makes payment between the time the list is printed and disconnection/discontinuance of service physically occurs.
The City Clerk shall deem customers to be disconnected for any account that has a delinquent balance past the billing due date.
Any time an account is disconnected an administrative fee of ($55.00) shall be applied to the account balance. The delinquent amount, along with penalties, and the administrative fee must be paid in full prior to reconnection/recommencement of service.
- Reconnection shall occur only when payments of delinquent/past due accounts plus applicable penalties and fees have been made to the City. Public Works staff are not authorized to accept payments or to authorize reconnection.
- The City shall restore utility service the same day as payment is made, so long as such payment occurs on a business day prior to 3:00 p.m. The City shall make a reasonable effort to restore utility service on the same day a payment is made, although the City is not required to make such effort if it results in overtime payments to utility staff.
- In the case of payments made after 3:00 P.M. the City shall restore utility service as soon as possible, but not later than the next business day. If the next day is a holiday, weekend or other non-business day, the City shall restore service on the day of payment for any payment received at City Hall during normal business hours. Timely reconnection requirements may be suspended by the City Administrator due to an emergency or some other urgent public service requirement.
Refusal of Service
The City shall have the right to disconnect or refuse to connect or reconnect any utility service for the following reasons:
- Failure to meet the applicable provisions of law.
- Violations of the rules and regulations pertaining to utility service.
- Failure to pay utility bills in full prior to the due date.
- Failure to pay a judgment related to a delinquent bill (including attorney fees and interest).
- Willful or negligent waste of service due to improper or imperfect pipes, fixtures, appliances or otherwise.
- Damages to any meters, seals or other equipment controlling or regulating the supply of utility service.
- Theft or diversion and/or use of service without payment therefore.
- If service for an account that has been disconnected due to non-payment and remains unpaid by the next billing cycle; will be ‘Finaled’. Any deposit on the account balance will be applied to the outstanding balance. If a customer would like to re-establish service once an account has been Finaled, and a customer wants to re-establish service, all outstanding amounts must be paid in full, and a new deposit will be required to re-establish service.
The water meter is the property of the City of Pleasant Hill. No resident is to touch, tamper, or reconnect water/sewer service. A ticket will be issued by the Pleasant Hill Police Department to any person/resident believed to have touched, tampered, or reconnected water on their own. Maintenance, and regulation of the meters are maintained solely by the City of Pleasant Hill.